GadgetKings Care

Returns.
Made effortless.

Everything about returns, exchanges, refunds, and cancellations — laid out plainly, no legalese.

7-Day Return
Easy Exchange
Secure Refund
Fast Support
Quality Check
PAN India
01

Return eligibility

You can request a return within 7 days of delivery, provided the following hold true.

Product must be unused.

Original packaging required.

All accessories must be included.

Invoice required.

Unboxing video required for damage or wrong item claims.

Requested within 7 days of delivery.

02

Non-returnable

Outside standard policy — an exchange may still be arranged with applicable shipping charges.

Used products Physical damage Wrong variant selected Change of mind Sale items Missing accessories Missing unboxing video
03

Exchange journey

1

Request

Submit your request with order details.

2

Approval

Our team reviews and approves it.

3

Pickup

Product picked up, where available.

4

QC

Item inspected against conditions.

5

Replace

Replacement dispatched.

7–15 business days, end to end
04

Refund journey

1

Approved

Return request confirmed.

2

Inspection

Product checked on arrival.

3

Initiated

Refund triggered to source.

4

Credited

Funds reflect, per your bank.

7–10 business days after approval
05

Cancellations

Before dispatchOrders can be cancelled freely.
After dispatchCannot be cancelled once shipped.
COD orders₹100 advance is non-refundable.
Prepaid ordersFull refund before dispatch.
06

Shipping & pickup

Free reverse pickup is available in most serviceable areas.

Where pickup isn't available, self-ship using a reliable courier and share tracking with support.

Return shipping charges are non-refundable and may be deducted from your refund where relevant.

GadgetKings is not responsible for parcels lost during customer-arranged return shipments.

07

Warranty

Covered

Genuine manufacturing defects affecting normal function.

Not covered

Physical/liquid damage, unauthorized repairs, wear and tear.

How to claim

Submit your order number, issue description, and supporting photos or video. Click here to start your claim →

08

Worth knowing

Colour Variation
Slight differences may occur due to screen settings or lighting.
Packaging Damage
Minor transit damage alone does not qualify for a return.
Accessories
Missing accessories/manuals may reduce the returned value.
Courier Delays
Timelines depend on courier partners and may vary.
Fake Claims
False damage claims will be declined and may affect future orders.
09

FAQ

How do I request a return?
Submit your request using our online form with your order number, reason, and unboxing video if applicable.
When will I receive my refund?
Within 7–10 business days of approval. Replacement is offered first whenever available.
Why is an unboxing video required?
It helps us verify damage, missing items, or wrong product claims fairly.
Can I cancel after shipping?
No, orders can't be cancelled once shipped.
What products cannot be returned?
Used, tampered, or damaged products, sale items, and items missing accessories.
How long does an exchange take?
Once approved, typically 7–15 business days.
Is reverse pickup free?
Yes, in most serviceable areas.
What if I selected the wrong variant?
Not covered under standard policy, but exchange may be arranged with shipping charges.
Does my product have a warranty?
Genuine manufacturing defects are covered; physical/liquid damage is not.
Is the ₹100 COD advance refundable?
No, it is non-refundable.

Still need a hand?

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